How Can We Help You?

What is Solid Threads all about?

We are an original t-shirt brand that has been blending humor, social consciousness, and laid back sensibility into memorable vintage and retro t-shirts rooted in simplicity and style for over 15 years. Read our origin story here.   

Where are you located?

Our headquarters is in Burlington, VT on the banks of the soul stirring Lake Champlain.

Do you have a retail store?

We are in the process of opening a new retail store experience called the Sneaky Boutique, tucked away within Burlington, VT. We are scheduled to open this in September of 2017. 

Do you sell wholesale?

Yes, we sell our brand to hundreds of retailers throughout the country and the world, from mom & pop shops to major chains. Apply to become a retailer here.  

Do you sell gift cards? 

Yes, we certainly do. You can purchase Solid Threads Gift Cards here. The gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees and no expiration dates.

Where will my order ship from?

We ship all orders from our flagship location in Burlington, VT. Please factor this in when selecting the most appropriate shipping method based on when you’re expecting to slip into your buttery soft new threads.

Where do you ship to?

We ship to practically every country in the world!

What does shipping cost?

Simply add the items to your cart and select your country from the list to get a shipping price. We offer FREE Shipping* on orders over $50 with code 'FREESHIP'! (*Domestic Orders Only)

How long does shipping take? What shipping methods do you use?

All orders are shipped via USPS. Please allow 1 - 2 business days for orders to be processed after your purchase is complete.

Domestic Shipping/Processing Time (within the USA)

USPS First Class: 4 - 6 business days
USPS Priority Mail: 3 - 5 business days
USPS Express Mail: 2 - 4 business days

International Shipping/Processing time (varies per country)

USPS First Class International: 15 - 23 business days (customs processing times vary)
USPS Priority Mail International: 12 - 14 business days (customs processing times vary)
USPS Priority Mail Express International: 5 - 7 business days (customs processing times vary)

I live outside of the USA, will I be charged additional customs fees or import taxes?

Most likely. Every country has different regulations on how they handle imported goods. We recommended you visit this Duty Calculator to get an estimate of what you will be charged when the package arrives. We do not pre-pay or cover any import fees.

Can I track my order?

Once your order has been shipped, you will receive an email with a USPS tracking link. Please allow 24hrs for the link to activate. Once the packages leaves the US, the tracking links may not update but the package is still on its way.

What payment methods do you offer?

We accept major credit cards such as Visa, MasterCard, American Express, and Discover or directly payment through PayPal.

What is your return policy?

We want you to be 100% satisfied with your Solid Threads purchase. Items in new condition (unworn/unwashed) can be returned or exchanged within 45 days of delivery. Please note that original shipping charges are non-refundable. If we made a mistake or the item arrived defective, please contact us here and we’ll make things right.

Do you offer Free Returns/Exchanges?

Yes, we do indeed! (Domestic Orders Only). International customers are responsible for shipping goods back to us at (47 Maple St. Ste 108, Burlington, VT 05401) and once items are received, we'll ship the replacements at no charge or issue a refund for returns. 

How do I return or exchange an item?

1) Email service@solidthreads.com with your order #, item name, and the reason for your return. For exchanges include the new size that you prefer.

2) We'll respond with a return shipping label and applicable info.

How do your t-shirts fit?

Our shirts are predominantly true to size, with a slightly tailored cut to provide a nice athletic fit. If you are in between sizes we generally suggest going for the larger option, as they will shrink roughly .5" in width and 1" length when dried on high. Please refer to our fitting room for exact measurements Our suggestion is to measure one of your t-shirts that fit you great and select the nearest option. We offer returns or exchanges on any orders that don’t fit the way you had hoped.

Where are your shirts made and what is the fabric?

Our t-shirts are custom cut & sewn exclusively for Solid Threads, ethically sourced and responsibly manufactured in the USA. They are made of a 40 thread count, combed cotton/poly fabric for a delectably soft, authentically worn-in look & feel.  As cousin Eddie of the Griswalds says..."Reeeaaaallly niiiiiice Clark." Please be aware that if you’re expecting a thick, heavyweight cotton t-shirt and that’s your barometer for t-shirt quality, we would have to recommend another brand. Our lightweight, ridiculously soft threads are truly vintage and tend to gravitate towards the top of your favorite t-shirt drawer.