How Can We Help You?

What is Solid Threads all about?

We are an original t-shirt brand that has been blending humor, social consciousness, and laid back sensibility into memorable vintage and retro t-shirts rooted in simplicity and style for over 15 years. Read our origin story here.

Where are you located?

Our headquarters location, where we print and ship all orders, is in Burlington, VT on the banks of the soul stirring Lake Champlain.

Do you have a retail store?

Yes, we have a retail location or "Sneaky Boutique" as like to it. Here's info, shop hours, and directions to our Burlington, VT T-shirt Shop. Sadly the Hoboken, NJ T-shirt Shop that we recently opened in December of 2019 had to be closed due to the pandemic. However, we are still representing our square mile roots with our Hoboken t-shirt collection.

Do you sell wholesale?

Yes, we sell our brand to hundreds of retailers throughout the country and the world, from mom & pop shops to major chains. Apply to become a retailer here.

Do you sell gift cards?

Yes, we certainly do. You can purchase Solid Threads Gift Cards here. The gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees and no expiration dates.

Where will my order ship from?

We ship all orders from our flagship location in Burlington, VT. Please factor this in when selecting the most appropriate shipping method based on when you’re expecting to slip into your buttery soft new threads.

Where do you ship to?

We ship to practically every country in the world!

What does shipping cost?

Simply add the items to your cart and select your country from the list to get a shipping price. We offer FREE Shipping* on orders over $25. (*Domestic Orders Only)

How long does shipping take? What shipping methods do you use?

All orders are processed and shipped within 1 - 2 business days via USPS Mail from our Burlington, VT Headquarters. The time frames below outline the total turnaround from Solid Threads to your doorstep, factoring in our internal processing time, and the USPS transit time of your selected ship service.

Domestic Processing/Shipping Time (within the USA)

USPS First Class: 4 - 6 business days
USPS Priority Mail: 3 - 5 business days
USPS Express Mail: 2 - 4 business days

International Processing/Shipping time (varies per country)

USPS First Class International: 15 - 23 business days (customs processing times vary)
USPS Priority Mail International: 12 - 15 business days (customs processing times vary)
USPS Priority Mail Express International: 5 - 7 business days (customs processing times vary)

***PLEASE NOTE: Due to the Covid-19 global pandemic, some customers are experiencing slightly longer shipping times due to delays on the USPS end. Our internal order processing time has not been affected, and orders are being handed off to USPS within 1 -2 business days. Unfortunately, we cannot control the broader circumstances or the impact this has had on USPS working on the front lines. This is particularly true on international orders, where we've seen greater delays in customs processing times than usual. We appreciate your patience during these unprecedented times.***

I live outside of the USA, will I be charged additional customs fees or import taxes?

Most likely. Every country has different regulations on how they handle imported goods. We recommended you visit this Duty Calculator to get an estimate of what you will be charged when the package arrives. We do not pre-pay or cover any import fees.

Can I track my order?

Once your order has been shipped, you will receive an email with a USPS tracking link. Please allow 24hrs for the link to activate. Once the packages leaves the US, the tracking links may not update but the package is still on its way.

What payment methods do you offer?

We accept major credit cards such as Visa, MasterCard, American Express, and Discover or directly payment through PayPal.

What is your return policy?

We want you to be 100% satisfied with your Solid Threads purchase. Items in new condition (unworn/unwashed) can be returned or exchanged within 45 days of delivery. Please note that original shipping charges are non-refundable. If we made a mistake or the item arrived defective, please contact us here and we’ll of course make things right.

Do you offer Free Returns/Exchanges?

Yes, we do indeed! (Domestic Orders Only). International customers are responsible for shipping goods back to us at (47 Maple St. Ste 108, Burlington, VT 05401) and once items are received, we'll ship the replacements at no charge or issue a refund for returns.

How do I return or exchange an item?

1) Email service@solidthreads.com with your order #, item name, and the reason for your return. For exchanges include the new size that you prefer.

2) We'll respond with a return shipping label and applicable info.

How do your t-shirts fit?

Our shirts are predominantly true to size, with a slightly tailored cut to provide a nice athletic fit. If you are in between sizes we generally suggest going for the larger option, as they will shrink roughly .5" in width and 1" length when dried on high. Please refer to our fitting room for exact measurements Our suggestion is to measure one of your t-shirts that fit you great and select the nearest option. We offer returns or exchanges on any orders that don’t fit the way you had hoped.

Where are your shirts made and what is the fabric?

Our t-shirts are custom cut & sewn exclusively for Solid Threads, ethically sourced and responsibly manufactured in the USA. They are made of a 40 thread count, combed cotton/poly fabric for a delectably soft, authentically worn-in look & feel. As cousin Eddie of the Griswalds says..."Reeeaaaallly niiiiiice Clark." Please be aware that if you’re expecting a thick, heavyweight cotton t-shirt and that’s your barometer for t-shirt quality, we would have to recommend another brand. Our lightweight, ridiculously soft threads are truly vintage and tend to gravitate towards the top of your favorite t-shirt drawer.