Shipping

When will my order arrive? 

All orders are processed and shipped within 1 - 2 business days via USPS Mail from our Burlington, VT Headquarters. The time frames below outline the total turnaround from Solid Threads to your doorstep, factoring in our internal processing time, and the USPS transit time of your selected ship service. 

Domestic Orders:

USPS First Class & Priority: 3 - 5 business days
USPS Express Mail: 1 - 3 business days

International Orders (varies per country):

USPS First Class International: 15 - 23 business days (customs processing times vary)
USPS Priority Mail International: 12 - 14 business days (customs processing times vary)
USPS Priority Mail Express International: 5 - 7 business days (customs processing times vary)

PLEASE NOTE: Due to the Covid-19 global pandemic, some customers are experiencing slightly longer shipping times due to delays on the USPS end. Our internal order processing time has not been affected, and orders are being handed off to USPS within 1 -2 business days. Unfortunately, we cannot control the broader circumstances or the impact this has had on USPS working on the front lines. This is particularly true on international orders, where we've seen greater delays in customs processing times than usual. We appreciate your patience during these unprecedented times.

Where will my order ship from?

We ship all orders from our flagship location in Burlington, VT. (Yes, Vermont is a state in America:) USPS offers a delivery map with the expected 1, 2, or 3 day time in transit areas. Simply enter in our zip code of "05401" to the Ship From field. Though this is not guaranteed, the USPS does pretty well nowadays, so you'll get a good sense of exactly when to expect our buttery soft goods in hand. 

What does shipping cost?

Simply add the items to your cart and select your country from the list to get a shipping price. We offer FREE Shipping* on orders over $25. (*Domestic Orders Only). 

Where do you ship to?

We ship to practically every country in the world!

I live outside of the USA, will I be charged additional customs fees or import taxes?

Most likely. Every country has different regulations on how they handle imported goods. We recommended you visit this Duty Calculator to get an estimate of what you will be charged when the package arrives. We do not pre-pay or cover any import fees.

Can I track my order?

Once your order has been shipped, you will receive an email with a USPS tracking link. Please allow 24hrs for the link to activate. Once the packages leaves the US, the tracking links may not update but the package is still on its way.

What payment methods do you offer?

We accept major credit cards such as Visa, MasterCard, American Express, and Discover or directly payment through PayPal.